My complaint:
I bought a flight ticket from Tripmonster to fly from Lilongwe on 14 October to Glasgow and return on 1 March 2023.
Due to circumstances beyond my control, on 10th October I requested to change my departure date from Lilongwe from 14th to 24th October 2022. Tripmonster responded on 13 October advising me to pay US$135 for the change. When the payment was made, Tripmonster acknowledged receipt of the money but said that the fare would be US$3177 minus taxes. This fare would be almost twice more than I had previously paid. They further advised that if I was interested, they could search for a cheaper fare on another date, which I was happy with and advised them to proceed to do so.
On 14 October, Tripmonster informed me that they could not get any cheaper flights and that my Flex Ticket had therefore expired. Instead, they advised me to contact the airline, directly.
Realising that my flight had already departed, I then requested Tripmonster to consider refunding me. The Customer Service advised me to visit their website and fill the necessary form. When I visited the site and logged in using my email address, the system said that it did not recognise my email address, despite it being the only one that I had been using all along.
On 15 October when I tried to contact Tripmonster again, their automated system said that my case had been closed.
Is there a way I can be assisted to get my refund for the trip not undertaken?
Your assistance on this matter will be appreciated most profoundly.
Yours sincerely
Timothy Lihoma
plihoma@yahoo.com
Suggested solution:
Let Tripmonster kindly consider refunding me
