My complaint:
Flights were changed by airline in July 2022 for flights to Barbados on 2712023 making it unfeasible for us to travel
I Requested refund for 3 passengers minus admin fees)
These 3 flight refunds are still outstanding travel 2 be are not responding to my emails and I have had no contact from them since 1122022
Suggested solution:
On 5 Dec 2022, at 4.00pm, Sarah Borondy wrote:
Please when I will receive the discount
I gave gone into my trip to look but the tab for refund won’t work
Kind Regards
Sarah Borondy
Learning Development Consultant and Coach
07834719484
On 1 Dec 2022, at 3:40 pm, Sarah Borondy wrote:
Thanks for getting back to me
I do require a refund for the 3 tickets we booked with you.
As you will know by previous emails I have been asking for this ever since the flight changed back in July 2022.
It has taken you 5 months to get to this stage with very intermittent emails and now you are insisting we pay a penalty fee and admin charge of approx 150 euros per person! Totalling 450 euros.
This is an unreasonable amount bearing in mind that you cannot supply the service that we bought.
I would appreciate the refund be paid back to my account urgently rather than waiting for the 12 weeks you quoted.
The passenger names are
Mrs Sarah Borondy
Mr Steve Borondy
Ms Margaret Blagrove
I look forward to a response.
Kind Regards
Sarah Borondy
Learning Development Consultant and Coach
07834719484
Dear client,
In response to your request, we inform you of the fare conditions established by the airline in the event of cancellation:
97 EUR per passenger penalty fee
50 EUR per passenger for administrative costs
This will be deducted from the total amount returned.
To make your cancellation request, reply to this email, indicating the name(s) of the passenger(s) whose ticket(s) you wish to cancel.
Once the cancellation request has been made, we will proceed to process your refund. When the airline authorises it (a process that tends to last between 12 and 14 weeks) and s the amount to be refunded, we will process the corresponding refund using the same payment method used for the original purchase.
You may monitor the status of your refund in the “My Trips” section on the website.
We await your instructions.
Best wishes,
--
Customer Care Team
