Travel2be complaint?

Do you have a dispute or a bad customer experience with Travel2be? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Just looking for information? Search through all 38 Travel2be complaints we received.

Travel2be no longer has a customer service. The Dutch Otravo group behind it stopped trading in December 2022 and closed its call centres, and the travel2be.com address now shows a travel blog run by an unnamed party, not the agency, so do not send booking or card details there. Be careful with phone numbers for Travel2be that turn up in a web search: numbers published by third parties are often premium-rate lines or outright scams. For anything about the flight itself (ticket status, a refund, a schedule change), go to the airline, using the airline booking reference in your confirmation.

Still owed money from a Travel2be booking? Start your complaint on our website: we help you set out the booking, the payment and what the airline says, and other travellers caught by the same closure can back your case up.

When an airline cancels a flight, the refund is owed by the airline, and with Travel2be gone that is now the place to ask: when the Otravo group stopped trading in December 2022, it told customers waiting for a refund to contact their airline directly. Give the airline the booking reference and ticket number from your Travel2be confirmation and ask in writing whether the refund was already paid to the agency, and on what date. If the flight departed from an EU or UK airport or was operated by an EU or UK airline, air passenger rights rules apply to the refund, which strengthens your position.

If the airline says the money went to the agency, ask your card issuer about a chargeback with that written answer as evidence. A complaint filed through our complaint process runs alongside that: a community of travellers gives advice while you chase the money, and others waiting on the same airline can back your case up.

Price differences between the fare advertised and the amount charged are a recurring theme in Travel2be complaints from the years it traded. The usual causes were service or booking fees added late in the process, payment surcharges that depended on the card, and extras such as insurance, seat selection or premium support packages added during checkout. Travel2be stopped trading in December 2022, so an overcharge can no longer be put right through the agency, but the screenshots of the booking steps, the confirmed total and the card statement are still the evidence that counts. Put them in your complaint here: we help you set out the advertised fare, the amount taken and the extras you never ticked in minutes, drawing on thousands of complaint letters that worked.

Check the booking directly with the airline, using the airline booking reference from your Travel2be confirmation: that tells you whether the ticket was actually issued and whether the names, dates and flights are correct. The Travel2be booking pages are gone, since the agency stopped trading in December 2022 and travel2be.com now shows an unrelated travel blog, so any correction or refund request now goes to the airline, in writing, and you keep a copy of the request.

A booking that was never issued, or issued with wrong details that you reported in time, is a clear-cut case: set out what you booked, what the airline shows and what you asked Travel2be to fix, with dates.

So far consumers reported 38 complaints about Travel2be here, with an average rating of 1.0 out of 5. The most common themes: refunds for cancelled flights that take far too long or never arrive, a website that cannot be reached when you need to manage a booking, final prices that differ from the advertised fare, customer service that barely responds, and bookings with incomplete or incorrect details.

Search the cases below to find one like yours.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Travel2be through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Travel2be can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.