My complaint:
Hello.
I had a replacement phone come in the mail! (I was not informed my phone would be turned off until I received and activated my new phone.)
When my phone arrived, I called to get it activated and she failed to get it to work, so we scheduled for her to call later that day, and I never received a call back. I called next day, same thing, I just kept getting transferred to higher ups, with no resolution and hung up on when I got to the end of the line and no one can figure it out the issue.
Now I’ve been trying to activate for over a week and have called and talked to 3 supervisors, in which they also could not help and said they would transfer me to a technician who can certainly help. Again, I get pushed to an automated answering that hangs up, doesn’t matter which option I choose. Call back or stay on the line.
So after calling 6 times just today and getting no help, I call back and say my phone must be broken! You have sent me a phone that will NOT work. but I was informed that I am not eligible for a replacement for my replacement that will not work at all! No one can help me get the phone to make a call and just tell me what is wrong or how I can go about getting a phone that works, without getting transferred and hung up on. I am very disappointed with how hard it has been to get help!
Suggested solution:
Maybe be honest, and just say hey, we don't have anyone here right now!!! Stop hanging up on people just because they do not have someone there to help.
I just need a phone that makes a phone call!
