While Toll Brothers is known for their luxurious home builds, complaint data from our community has flagged several recurring issues in their processes. Common complaints include problems with site supervision, delays in the build process, missed completion dates, and dissatisfaction with sales personnel. Customers have emphasized a lack of communication and transparency throughout the building timeline.
To avoid these issues, we strongly advise prospective buyers to maintain regular communication with their site supervisor, document all discussions and agreements, and obtain written timelines and commitments. Stay proactive and follow up consistently to ensure your concerns are addressed promptly.
Do you have a dispute or had a bad customer experience with Toll Brothers? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Toll Brothers.
Our sentiment meter has detected that Toll Brothers complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Toll Brothers, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on October 31, 2025
We have received 0 complaints about Toll Brothers over the last 12 months. The graph below shows a monthly breakdown.
Curious about Toll Brothers's track record in addressing complaints within the Construction Companies category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Toll Brothers. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Toll Brothers by calling 215-938-8000. If you want to reach out to Toll Brothers through their own website, you can use their contact form.
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Helpful experiences shared by verified Toll Brothers customers. Search, discuss and connect with other people in our community.
Complaint from deeell on 30 March 2024 about Toll Brothers.
me and my child were on the way to the top where the residents live and a site supervisor decided to do a police type maneuver to block us. we stopped but on the way. we all so did not... Read more
Complaint from TotallyDusgusted on 28 January 2022 about Toll Brothers.
We signed our contract in Early April 2021, we were emailed and told we would close on April 11,2022. We were pushed out 6-8 weeks because our plans had an error. After discussing the error which was Toll Brothers... Read more
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