Ticketmaster complaint: Lack of support/communication
Filed 14 Dec 2023 by Lynsey
I purchased 5x tickets from Ticketmaster back in May this year for an event on the 28th of December. I received an email from TM on the 22nd of Nov saying that date had been cancelled and was asked to complete a ‘survey’ on whether I would like a refund or to change to an alternative date although they only offered one other date.
I opted to chose the alternative date but received no ation of this, I contacted them through the ‘chat’ function as seems the only way and it said the response time was 12-24 hours, the agent said my tickets had not been transferred and would like into why I had not had a refund, this was over a week ago and I have tried asking for more support and updates as this cost £300 but getting no reaponse
Report
Discussion
0 comments
No comments yet. Been through something similar with Ticketmaster? Start the discussion above.
More Ticketmaster complaints
View all 208App malfunction results in wasted tickets
I purchased tickets to the Sphere Experience with Darren Aronfsky’s Postcard from Earth for 2.4.2024. On the evening of the…
Unable to select tickets despite being listed as available
I spent three hours from 10am this morning trying to get tickets to Coldplay and despite saying there was availability,…
Refusal to refund ticket cost
I purchased two (2) tickets for a concert through Ticketmaster, due to inclement weather, the concert was moved from the…