The Salvation Army USA complaint: Rental assistance

I called a week prior to get assistance I was told to call back on Monday at 8:30am so I started calling at 8:20am. Phone was busy I kept calling until it started ringing. It ranged and ranged, then it hung up I assume because it ranged for so long,then I repeated this step multiple times until someone answered about 8:45am. Then I was told to call back on Tuesday cause the lady that do the rental assistance was not there. Ok so I assumed since I was told that she was not there that means they didn’t help anyone that day.

So I called on Tuesday and the lady came back I spoke to her she said for me to call her back at noon cause she wasn’t there the day before and she had to see what was going on I said ok. So I called her back at 12 noon and she stated to me that they used up the funds on the previous day so I have to call back next month in November. But how is that so when I talked to the gentleman the day before and he told me to call the next day for assistance?

I don’t understand now the person I was calling for is disabled, dialysis patient he just got out of the hospital for the Third time this month for renal failure on top of an eviction notice. I know it’s a non-profit organization but citizens who needs assistance depends on these places for assistance and nobody is ever on the same page. Now I don’t know what he is going to do now! It’s sad!!! And shameful! Usa right?