they let my stuff get stolen and staff desrespect me yell at me starve me
Complaint from Justinpaul1145 on 30 November 2023 about The Salvation Army USA.
all the staff desrespect me and yell at me Read more
The Salvation Army USA complaints
The Salvation Army USA Complaint Sentiment: Positive
While some customers may still be encountering a bad experience, our sentiment meter has detected a -33% decline in complaints about The Salvation Army USA over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on December 4, 2023
The Salvation Army USA complaint process
Do you have a dispute or had a bad customer experience with The Salvation Army USA? Submit your The Salvation Army USA complaint through our platform to support its escalation, prompting their customer service to resolve it.
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The Salvation Army USA complaints chart
We have received 78 complaints about The Salvation Army USA over the last 12 months. The graph below shows a monthly breakdown.
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The Salvation Army USA complaint statistics
Curious about The Salvation Army USA's track record in addressing complaints within the Non-Profit category? Dive into the all-time complaints data right here!
301
Total complaints
301
Open Complaints
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Complaints pending
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Complaints resolved
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301 ratings
The Salvation Army USA reviews: (301)
Authentic experiences shared by our community for your benefit.
No Christmas for the kids
Complaint from Kids on 17 November 2023 about The Salvation Army USA.
For some reason when I applied for Christmas help the application didn't go thru. This also happened last year. When I realized I didn't get a ation I went to the local salvation army and they told me it was... Read more
Can't breathe
Complaint from P l on 08 November 2023 about The Salvation Army USA.
It's 80° in our rooms and it's 80° outside. I can't breathe nor sleep it's so hot. I have complained about it and nothing has been done. The people who set the temperature doesn't have to live here we do. Read more
Unprofessional Rude
Complaint from BLL on 16 October 2023 about The Salvation Army USA.
First and last time at this store! I’m 76 yrs old, use a Walker and have a broken shoulder, so my arm is in a sling. We drove about 50 minutes to get there. Having severe incontinence issues,... Read more
Rude and racist major
Complaint from Discouraged parishioner on 12 October 2023 about The Salvation Army USA.
The Female Major Parsons who refused to give me her first name refused me service when I was well out eligible she was very rude and disrespectful truly in discuss personal information in front on bystanders. She was objective and... Read more
Very poor service
Complaint from Ehenderson020@gmail.com on 12 October 2023 about The Salvation Army USA.
I had emergency happen wich caused me to need some assistance I called for 2 weeks no call back no nothing went up there for them to redirect me to call the same number that dont answer just answering machine... Read more
Staff
Complaint from Andrews Family on 06 October 2023 about The Salvation Army USA.
We stay in the family dorms with a 4 year old and a 5month old baby and when I go to work, they make her and the babies stay outside until I get back from work sometimes after 5pm. The... Read more
Store Mang foul language
Complaint from Ngwinn on 06 October 2023 about The Salvation Army USA.
This was the most insane visit yo the location I have ever had in the 20 years I have been shopping here. The store manager called me a bitch and got in my face and bumped me acted as if... Read more
Not being able to do laundry and shower
Complaint from Michael Williams on 03 October 2023 about The Salvation Army USA.
I was aware that on Saturday, Sunday, and the following Monday for Labor Day, the day room at a local shelter in Norfolk would be closed. However, unexpectedly, the head monitor came out after going inside and announced that the... Read more
Poor customer service
Complaint from Adequate on 30 September 2023 about The Salvation Army USA.
Daniel was cashier today and I had a few items I didn't want and he told me to go put them back I just had surgery the other day and he was very rude to say something like that poor... Read more
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