The Salvation Army USA complaint: Manager ability to deliver excellent customer service

Hi,

I recently went shopping at a Salvation Army in Passaic Nj. I’ve shopped here before and usually have a fair experience as far as the customer service provided. On this occasion I did not. I had a few items I took interest in that had sensors on them. I asked manager if she would be able to remove them because I would like to purchase. They didn’t have a machine to do so, so she told me she would use “another menthod”. I then asked her to remove before purchase, because I wasn’t sure if her “method” would be successful. She then said told me I’d need to pay before she attempted to remove. I thought that didn’t make much sense, and couldn’t have been the Salvation Army policy. If I were to go to a macys, or any where for that matter they would not tell me to “pay for item” before removing sensors. I found that quite strange, so I asked to speak with a manger and found out she was. She then started speaking in Spanish about me and told someone who spoke English that she will not remove sensors, and that I was trying to steal items. I felt very offended and surprised by the lack of customer service. I was not only spoken to poorly, but I was racially profiled. I know this is not how the salvation would like to be ran. I have pictures of the items as well. She spoke very nasty to me, and so I ended up leaving without the items I intended to purchase.