Takealot.com complaint: Refund Ticket 37457206

Samsung smart TV return

Purchased a Tv December 2021. Returned it in July due to picture quality. Warranty was still in place and manufacturer decided to replace LCD screen. TV returned 18 August with a cracked screen. Return was logged with pictures. Supplier refused to accept responsibility, after much back-and-forth TV was accepted at warehouse on 21August. Escalation and exception was requested in September for a refund. i have contacted the callcentre every week since 23 August. The response is the warehouse manager needs to update then refund will be processed. It is now 19 October, 15 October I recieved an email from MaishemarK L. stating refund must be transferred into my credit card. 17 October a new return was created and courier sent to collect the TV again. The TV is not here, refund is not being processed and no manager bothers to call back.