My complaint:
Samsung smart TV return
Purchased a Tv December 2021. Returned it in July due to picture quality. Warranty was still in place and manufacturer decided to replace LCD screen. TV returned 18 August with a cracked screen. Return was logged with pictures. Supplier refused to accept responsibility, after much back-and-forth TV was accepted at warehouse on 21August. Escalation and exception was requested in September for a refund. i have contacted the callcentre every week since 23 August. The response is the warehouse manager needs to update then refund will be processed. It is now 19 October, 15 October I recieved an email from MaishemarK L. stating refund must be transferred into my credit card. 17 October a new return was created and courier sent to collect the TV again. The TV is not here, refund is not being processed and no manager bothers to call back.
Suggested solution:
REFUND
