My complaint:
I paid to have a television set transported as a second luggage I asked the attendant if it was ok to send it on the plane who responded it wouldn’t be a problem so I paid the $80 fee. They labeled it FRAGILE. When my baggage arrived the television screen was smashed. I contacted Swoop about the damaged equipment immediately and was told to go to the airport to make a claim which I did. A damage complain form was completed and I was given a contact number to call to get updates on the claim. However when I later contacted Swoop to find out the status of my claim, I was bluntly and harshly told by the manager that I would not be compensated for item, and that I would not be able to take the issue any further. I am very disappointed because I had just purchased the television set 2 days prior to leaving and I acted all along with the advise of the Swoop attendants.
Suggested solution:
Compensation for the damaged item
