My complaint:
I checked in April 10, 2023 at 5am. I originally thought I would stay until April 11, 2023. After 3 hours I was notified of a family emergency. I checked out on April 10, 2023 at 8:30 am. That is a stay of 3 12 hours. I was charged for 2 days in the amount of $ 173.16. I am willing to pay for 1 full day of $86.58 but not for both days. THIS WAS NOT A RESERVATION I WAS A WALK IN! When I checked out I asked for a refund and explained the situation. I was told the manager would call me. No phone call. I went back the next day and was told the manager was gone for the day. Went back the next day and was told that the manager was out sick. I called yesterday and was told the manager will be out for the week. I cannot believe that there isn’t an assistant manager, district manager, or someone that can issue a refund. The manager’s name is Brenda if she even exists. HORRIBLE CUSTOMER SERVICE. This is a total ripoff. The man at the front desk is rude. He told me to call the police. This is no way to run a business. As I stated I would be happy to pay for 1 full day for a 3 hour stay, but to pay $ 173.16 for 3 hours is unacceptable.
Suggested solution:
Issue a refund for $86. 58
