My complaint:
I had rented a room all together for 4 to 5 day’s. When I first got there the air conditioner was leaking water onto the floor and not just a little bit. I reported it to the manager on the first shift a couple of time. Once when she had turned off the air conditioner in the room because my roommate had not paid her pet fee for the second day,it was still the same day we checked in,and I told her that the air conditioner had stopped working and I guess it was because it was leaking water in the floor. She said no she turned it off because the other money for the pet had not been paid. I told her that I have COPD and my daughter has Asthma. She just looked at me. And I told the night shift when he had to come to the room to let us in the room because the key that we had to get reprogrammed several times downstairs. When he came to unlock the door we also brought to his attention about the water and that the security lock was completely missing off the door. The door lock had something broken around it and we were asked where the piece was. I told him that the door was like that when we checked in,we didn’t break anything.
A day or two later we were asked to check out because of the pet fee and after a false statement was made to the police because they were called on me for non-payment of the room, I walked by the desk and told the lady I was going to pay for my room. I had like to,like all the other days, go to Walgreens and put cash on my cash app acct so I can pay it through Priceline,for a cheaper price. The police talked to me as soon as I got out of my friends car and told me what had been said. I told him that wasn’t True and showed him my phone where it had been booked and paid for. He let her know that and she still had a problem because my friend didn’t have all the money for the pet fee. She cancelled the reservation and told me we had to leave. We was rushing around the room and I slipped in the water and fell. So now I’m having to go to the doctor trying medication to see what will help. Having to get X-rays and paying for rides if I have the money to do so to get to the doctors. This is very painful and mentally stressful for me because I have enough problems and stress without it.
Suggested solution:
When I'm not hurting in my back and having to walk feeling like my back is going to take me to the floor, like the water did!!!
I think the manager should be demoted from her position because she doesn't talk are treat other people like they are nothing. That day I had to go to the emergency room and my daughter and friend was stuck outside in the heat with all of our belongings. Because they didn't have a way to go anywhere else. I'm sorry I feel like that is wrong. Some people don't have a lot of family still living are friends that are able to come help without a little more notice beforehand. This is and has been humiliation and painful, suffering as well. If someone wants to talk with me about this I'll be happy to discuss it further because this is not the only complaint I have on this place. Thank you very much
