My complaint:
Well about a week and a half ago I woke up to find that my telephone had been shut off and my service interrupted. I thought that this was strange as I had more than a week worth of service still left I called and they immediately turned my service back on. I then forgot to pick up a new service plan and my phone was shut off a week later overnight. I then went to Walmart purchased a service plan which is the same plan I get every time which is the unlimited and it’s like 66 bucks I think with tax. I then got home and one about the rest of my day after the weekend I was going to interface with my desktop computer to send out a couple of emails concerning some jobs. When low and behold I have no hotspot dating, I then called in I was informed that I had no Hotspot data there was nothing they could do and they hung up on me I then called back two more times that day also being hung up on to the point where they wouldn’t even answer the phone. I then waited today the following day I then called them back where I in fact did get a very helpful young man although it was rather time-consuming he had reported that he found the issue that there was some type of complication with the rollover where it had discounted the hotspot aspect to my new service plan and that he had fixed it he then instructed me to turn my phone off turn it back on and that everything should work fine. Of course this wouldn’t when the end of the story in fact it didn’t fix anything and I called back five times where I was told they can’t transfer me to a supervisor they refuse to transfer me to tech support and I simply asked these people if you can see that your computer is telling you I have no data towards that but you can also see that this is a brand new plan then you can surely see that I was on the phone for over a half hour with one of your operators today so instead of taking the time to figure out what the glitch is they hung up and then hung up and then hung up I was hung up on and treated with disrespect ridicule and if there was another provider in the area I would surely never do business with these people again. In my youth I was often informed that the customers always right and that you didn’t want bad business well when you paid for a service and when they’re automated and computerized setup no longer functions correctly then they just tell you to shut up and take it. What in the hell is really going on in this country where customer service doesn’t exist and where every operator I have talked to in the last 4 months has been outsourced. This is the crappiest company who doesn’t give one ounce about their customers and it doesn’t matter if you call and ask to talk to a supervisor or you call and ask to talk to technical support or you call in the automated system tells you I found an issue I’m going to fix it they don’t fix anything and you’re just left in the lurch it would take a lot to reassure me that this company is even worth considering doing business with any further and the simple fact is is that not only am I only going to give them one day to do something about this but I fully intend to start a campaign to shut this business down and to render them without any customers at all
Suggested solution:
They should resolve this by providing a real customer service department that appreciates their clients and a system that is accessible to the people they have in their call centers to retrieve the information on previous calls and previous service and text service support calls should be separate separate from other subjects. That way this doesn't happen to anyone else, as for fixing it with me number one they can stop shut my phone off a week before my service plan ends which they made no concession whatsoever over that incident not even the day that I was without a phone. But then to purchase another service plan and then to have them claim I've used all of the time up in less than a day when I hadn't even activated the hotspot that that's just plain rude disrespectful and all around fraud so in order for these people to make it up to me I think that they not only owe me a service plan there top service plan which I've already paid for but I think they owe me that times two for cut me off a week early for not providing me the hotspot time and you know what they should probably throw in another service plan just to ensure their customers do matter because I really feel like I've been taking advantage of and frankly robbed but of course they won't and nothing will come of this.
