Straight Talk complaint: Refusal of service

On Monday, February 21, 2022, My wife brought a Straighttalk SIM card kit for Wal-Mart in Natchez, MS. She was on the phone with Straighttalk trying to get the cellphone SIM activated for 5 hours. They refused to activate the SIM card and refused to refund her money. She could not take it back to Wal-Mart. Tech Support of Straighttalk kept on hanging up on her several times.
She calls back on Tuesday, February 22, 2022, and had the same outcome as Monday but they did send out a new SIM card.
On Wednesday, February 23, 2022, I chatted with Straighttalk tech support to try to get the SIM and the phone working. Both Techs that I talked to did not know how to do anything. They put me on the line with someone else. I called with at least 3 techs on the phone and none of them knew anything about cellphones or SIM calls. I guess when they couldn’t fix my problem they hung up on me twice. They refused to fix my problem and refused to give me a refund. I have attached a copy of the chats.