Stop and Shop complaint: Incompetent Pharmacy
Filed 20 Mar 2021 by Tom
Texts me about meds 30 minutes AFTER I pick them up. Doesn’t say what the med is and who it’s for (there are three people under my account).
I saw one med as “in process” on the app. I checked back a few hours later and the med disappeared. I called the pharmacy and learned that they shelved the script because the insurance wouldn’t cover it. They didn’t contact the doctor. The didn’t contact me. They just shelved it until I called to ask why it hadn’t been filled. Then they say it’s ready, but as I’m pulling into the lot I get a call: it’s out of stock. Lie much? They at least were able to transfer it to another pharmacy. 30 minutes after I pick it up I get a text to contact them, as they “have a question” about my prescription. Lol what?
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