My complaint:
Bank transfer payment: 11/1/23 @11:20 AM Amount: $1,670.00 Receipt nfMT Actions taken: I provided all required documents requested from Square. Square responded back and said nothing else was needed. The funds cleared my client’s bank through an ACH transfer, on my dashboard it read funds would be available in 3 days. That period passed only to get notified that my account was deactivated for no reason and that my funds were being held for 90 days. Bank transfer payment: 11/1/23 @7:09 PM Amount: $30,000.00 Receipt 5YeA Actions taken: I provided all required documents requested from Square. Square responded back and said nothing else was needed. The funds cleared my client’s bank through an ACH transfer, on my dashboard it read funds would be available in 3 days. That period passed only to get notified that my account was deactivated for no reason and that my funds were being held for 90 days. Bank transfer payment: 11/2/23 @5:26 AM Amount: $30,000.00 Receipt jvr0 Actions taken: I provided all required documents requested from Square. Square responded back and said nothing else was needed. The funds cleared my client’s bank through an ACH transfer, on my dashboard it read funds would be available in 3 days. That period passed only to get notified that my account was deactivated for no reason and that my funds were being held for 90 days.
Suggested solution:
The resolution I am seeking is for Square to release my funds and allow me to transfer them to my bank. The funds have already been cleared and taken from my client's bank. Square has collected their fees and holding my funds. This is a hindrance to my well-being as well as damaging to my company. My client is expecting to receive services and to further continue the business. I ask that my funds be immediately released and available for transfer to my bank. Thank You, Mark Franklin
