My complaint:
When I registered my skrill account, I provided all the information required by the website and passed the comprehensive verification of skrill! It has been in normal use for several months, but I have successfully logged in to skrill since August 16, 2020. Except for some technical problems, I will not be able to log in to my personal account again until January 8, 2021. But I didn’t receive any reason. This indicates that the account is limited. I need to contact customer service! I contacted skrill company as required and provided Ecuador’s personal ID card, front and back, photos of personal handheld ID card and electricity bill! But when you get an answer, you have to ask for a bank statement! But I can’t provide it because of my personal reasons! Because there is too much money in my bank, I can’t repay it! Therefore, the bank restricts me from using all the business of the bank!
I sent a support request to skrill asking how to remove restrictions on my account. I received this reply in a short time (attached is a screenshot):
Dear: leysi Marilin Ramos Hoyos
Thank you for contacting the skrill help team.
We hereby inform you that we have decided to terminate our business relationship with you in accordance with skrill’s terms and conditions.
Please note that our decision is final and irreversible.
Thanks for your understanding.
Best regards,
Valeria
Scream help group
I’m trying to access my skrill account now, but I can’t sign in anymore with the error your account has been permanently closed. But I still have more than 3400 dollars in my personal account! However, I was unable to obtain these funds for transfer or recovery, and since the above reply, skril did not respond to my subsequent attempts to contact them.
I don’t think I violated their terms and conditions – skrill didn’t provide any evidence. My skrill account has passed all the verification required by their company. They accepted my previous deposits and transfers and transferred them to work websites and individuals. In addition, they now have funds that I can’t use and charge me for their unfinished services.
Suggested solution:
I hope I can open my skrill account again and let me transfer my legal funds!
