My complaint:
I am writing to formally file a complaint against Sixt Car Rental, outlining my deeply troubling experience with their business practices. My interaction with Sixt Car Rental has been marked by a lack of transparency, fairness, and professionalism, and I believe that my situation warrants your attention and intervention.
To provide you with a comprehensive understanding of my ordeal, I have detailed my encounter with Sixt Car Rental as follows:
From the inception of the renting process to the conclusion of the vehicle return, Sixt Car Rental exhibited a lack of transparency and professionalism. They omitted the customary practice of providing a comprehensive list of pre-existing damages, which raised concerns about their commitment to customer satisfaction. I rented the car from them at the Los Angeles Airport on 13 June 2023 at 5:20 PM (Booking ID 9703038240) and returned the same car as is (without any damage) the next day early morning at 6:30 AM on 14 June 2023.
The crux of the matter emerged when I received a damage claim from Sixt Car Rental a staggering 20 days after returning the vehicle. The claim alleged damage without providing concrete evidence, raising doubts about their validity. Their demand for payment rested on vague photographic proof that failed to establish a clear link between the damages and my possession of the vehicle.
Furthermore, during the return process, they secured my signature without adequately explaining the procedure or addressing any concerns. The employee while receiving the car just asked me to park the car and took the keys from me and did not do any inspection. asked me to sign mentioning that everything is alright and I am good to go. This tactic, alongside their consistent refusal to engage in constructive dialogue or address my objections, underscored their dismissive customer service approach.
More recently, Sixt Car Rental escalated the matter by attempting to coerce me into making an unjustified payment. Their recent email threatened collections agency involvement and potential negative credit agency reports if I did not comply with their demand by a predetermined date.
This situation has caused me immense distress and frustration. I believe that Sixt Car Rental’s actions are not only unjust but also indicative of questionable business ethics. I am reaching out to your agency with the hope that you can mediate this situation and ensure a fair resolution.
I kindly request your assistance in:
Initiating a dialogue with Sixt Car Rental to address my concerns and their unjustified claims.
Ensuring that coercive tactics are not employed against customers who dispute unwarranted charges.
Advising on further steps to take in order to protect my rights and interests in this matter.
I trust that your agency’s intervention will help rectify this situation and hold Sixt Car Rental accountable for their actions. I appreciate your time and consideration in addressing this complaint. I am hopeful that a just resolution can be achieved with your assistance.
Please do not hesitate to contact me if you require any additional information or documentation to proceed with this complaint.
The corporation ought to retract the unjustified and unwarranted claim.
Suggested solution:
The corporation ought to retract the unjustified and unwarranted claim.
