My complaint:
On September 27 I rented a car from Sixt rental online through Priceline.com. When I showed up to Sixt at the Atlanta airport to pick up my vehicle they were unable to find my reservation in their system for about 35 minutes. Once they found my reservation they proceeded to offer me a Charger instead of the pick up truck I had originally requested. The problem with this is that I was moving a significant amount of clothing from one place to another so I needed a bigger vehicle. The only vehicle they had available that was any bigger despite what I rented online was a Benz truck and it was about $600 more than the original reservation that I requested. So I agreed to take the Charger. Once I proceeded outside I was then met with one of the car attendants who looked my information up in the system and could not find it for another 20 minutes. Finally they found the reservation as they were looking for my information I was standing in line and I received a notification from my bank stating that they declined a charge of 700 and something dollars from Sixt rental because my card was locked I asked the car attendant about this as I was standing there and they were unfamiliar with what I was speaking of however I didn’t look too far into it because the transaction didn’t go through. I was then handed the keys to a Mustang even though I was told I was getting a charger after my original truck was not available and then I was told by the attendant which row to go in instead of being directed to my vehicle personally. In a two day timeframe after recording my vehicle it died three times and I had to wait for it to be jumped. Due to the time it took to jump the vehicle and move things back-and-forth with a smaller vehicle versus the truck that I originally requested I needed to extend the rental reservation an extra day. The morning I was due to return the rental, September 30 I called in to speak with a representative after trying to enter my information on the Sixt rental site with my ation number and getting an error that they weren’t able to find my information and call customer service. Then I entered it in the Priceline website they stated I needed to contact Sixt in order to extend my reservation. I placed a call to the customer service line. I informed the woman that the vehicle continuously died over the last two days however I was going to be late for my rental car return time and I would need to extend it for an extra day she stated that she would be able to extend it as long as I was able to verify the information over the phone I verified all the information and my card number was correct but she said that she was not able to charge my card I do believe that this was a system error because I was able to use my card previously and had no issues and after I got off of the phone with her I called my bank to make sure that there was no issues with my card and they said that there were no attempted charges. Due to this system error on Sixt end I was not able to extend the vehicle over the phone with her I informed her that the vehicle would still be late and although I do feel as if it was Sixt fault because the vehicle kept dying and also the original vehicle that I requested was not available which caused me to spend more time moving things back-and-forth so I would be extending it the next day at the Colorado location she stated that that was fine they would just go ahead and charge my card for an extra day once I get there and I’ll be able to extend it with no problem. I went into the Sixt rental car Location 1660 17th St Unit 110 Denver, CO 80202 United States and spoke with an individual who was very rude and was rushing me. Because they were so rude and I have had so many issues with Sixt rental car I decided not to extend the reservation any further and let them know that I would be dropping it off at this location and where is the parking lot that I would need to park the vehicle. I also asked if there would be any additional fees . They stated that they are downtown and there are no parking lots in a very snarky tone and told me I can park the vehicle on the side of the building and to make sure that I take pictures.
I left and parked the vehicle on the side of the building and also took time stamped pictures less than 100 feet away from the Sixt location. I never heard anything back from Sixt rental at all and I only received a receipt from Priceline saying thank you for my business and basically what they had charged me for the rental car.
On October 19 almost 19 or so days later I received a text message from Sixt rentals stating they hope that I am on my way to return my severely overdue rental car before my account has to be escalated further. Due to this alarming message I called the number that had text me and didn’t receive an answer. I then proceeded to text back and stated that I returned the rental car a long time ago and where I had returned it to with the address and pictures. More than 24 hours later that person responded to me and stated that I was supposed to return the rental car to the Atlanta location in the airport. I stated no that I had called and spoke with someone and I had went into the location in downtown Denver and was told that there would be no additional fees and that I was able to return it to the Denver location. After exchanging text messages with Sixt rental on October 20th, I never heard anything else back from Sixt ever again. Until, I woke up on November 1 and had a $3208 charge from Sixt rental on my account. At this time I call my bank and file a claim and then I also contact Sixt rental and they aren’t able to find any information in the system at all. After spending hours and hours on the phone and investigating with them I spoke with someone who opened up a ticket for me and we had realized that Sixt rental had entered my information incorrectly in the system, as far as my telephone number and my email address. This is something that Sixt rental did incorrectly at the airport because on my Priceline reservation all of my information was correct. Sixt had the last number of my phone number incorrect and then they also had the H missing out of yahoo.com for my email address. Due to this there was either miscommunication or loss of communication between Sixt rental and myself not due to my negligence but due to Sixt. Although I returned my rental car Sixt is trying to charge me an upward of 20 days with a rental car I did not have. They stated I returned the rental car in October 25th (which is not true because they contacted me on the 19th about it and I stated I returned it weeks ago). They are charging me $169 for the original reservation plus 3208 for extending a reservation or keeping a vehicle I did not have! I would like to receive the funds back for a rental car that I do not have. I also opened up a ticket over the phone with six rental and never heard anything back from them. I would like this resolved before I have to take legal action. Them taking $3208 from me has caused me to be late on bills, receive late fees, and receive late payments on credit card accounts that have never previously been late.
Suggested solution:
I would like my $3208 returned
