My complaint:
To whom this may concern
In the hope to sort this out in a speedy manner please escalate this and action it now. Please note that I have already sent numerous online chats and sent may emails ( getting automated responses promising that someone will contact me – alas no one has in the last six weeks)
Note all flights are coded Singapore airlines and my partner and I where checked in with Singapore airlines at their counter in perth. The baggage hence was under Singapore airlines authority and responsibility at all times. The plane from Perth to Singapore was delayed a few hours and hence late arriving into Singapore. The baggage did not reach the next plane, a Singapore airlines coded flight run by Singapore airline but own Scoot. I remind you here that the ticket is Singapore airline coded (see below) and secondly Scoot is solely owned by Singapore airlines. I do not want to have any dealing with scoot as I am already disappointed on being placed on Scoot given the implied drop in service standards ( no drinks, sad meal and no entertainment system) and I say again it was coded as Singapore airways (not scoot)
Anyway after arriving at Bangkok we found our baggage was not there. It took three days for the baggage to get to us. No toiletries, cloths or credit cards for three long days. Fortunately I was able to rework the Chiang Mai leg of my our trip caused by the delay.
After hounding various groups at scoot, Singapore airlines and bkk and Singapore airports the baggage arrived. With all the correct tagging still on it ( beggars belief that it took 3 days given correct tagging and forms filled in. Something wrong with the systems being used here , but that’s another storey)
I am tired of the blame shifting and repeat you need to deal with scoot and Changi airport if there are issues. The bottom line is the luggage was in Singapore airlines care and hence your responsibility. I remind you again that scoot is own by Singapore airways and the flight where Singapore airlines coded ( not scoot). I repeat I am sick of trying to deal with either scoot or bkk airport or Changi airports.
Article 17 of the Montreal agreement state reasonable compensation for the delay of baggage. Upto approx 1700 US dollars per person hence 3400US dollars for two.
I am not claiming the max amount but only a reasonable 600 US. Based on the Swiss air model of between 100-300 US dollars a day. On this model it would be between 300 to 900 per person for the three days. Making a total of between 600 – 1800 US for two people. I have chosen to request the lower amount of 300 US per person, totalling 600 US for two people as my credit card was in the baggage and hence no receipts because I used cash.
You already have copies of tickets, lost reports etc sent numerous times and maybe ignored? Please follow up this….
Please respond to this now as my patients is wearing rather thin.
FYI
Booking reference 5LYLFD
Flights coding
SQ216 Perth to Singapore 30 Aug 2022
SQ8546 Singapore to Bangkok on 30 Aug
Suggested solution:
Contact me personally
Upgrade
