Singapore Airlines Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Singapore Airlines over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on March 29, 2024

Singapore Airlines complaint process

Do you have a dispute or had a bad customer experience with Singapore Airlines? Submit your Singapore Airlines complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Singapore Airlines.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Singapore Airlines complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Singapore Airlines?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Singapore Airlines complaints chart

We have received 6 complaints about Singapore Airlines over the last 12 months. The graph below shows a monthly breakdown.

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Singapore Airlines complaint statistics

Curious about Singapore Airlines's track record in addressing complaints within the Airlines category? Dive into the all-time complaints data right here!

8
Total complaints
8
Open Complaints
0
Complaints pending
0
Complaints resolved
1.5
/10 8 ratings

Singapore Airlines reviews: (8)

Authentic experiences shared by our community for your benefit.

CANCELLED FLIGHT

Complaint from NikiK on 30 January 2024 about Singapore Airlines.

I am a window and have a severely disabled son in a wheelchair. Ibooked this trip around when Iwas able to get respite care for my son. Singapore Airlines have cancelled my return flight out of Istanbul. the 19th which... Read more

Comments: 0
Rating:

Inconsiderate ground staffs

Complaint from Erywan on 24 December 2023 about Singapore Airlines.

I am writing this complaint as i feel SQ has initiated the ignore and bureaucratic loop strategy in the hope i give up and accept their mistake as fate. Well let me tell everyone i intent to spread the words... Read more

Comments: 0
Rating:

cannot get in touch with Kris Flyer

Complaint from KWong on 07 November 2023 about Singapore Airlines.

I am having problem to claim the missing miles, and tried to contact Kris Flyer, however, after an hour of trying, the call just been dropped off, and there is no way to just speak to a person, it just... Read more

Comments: 0
Rating:

Refused to compensate the costs

Complaint from Disgrunted Customer on 02 November 2023 about Singapore Airlines.

Seats that we paid for and ed very much earlier had been unfairly re-assigned later on to another person who was their preferred customer without first obtaining our consent or approval; SIA customer service initially informed us the seat was... Read more

Comments: 0
Rating:

Lack of communication

Complaint from Fing my luggage on 26 June 2023 about Singapore Airlines.

To whom this may concern In the hope to sort this out in a speedy manner please escalate this and action it now. Please note that I have already sent numerous online chats and sent may emails (... Read more

Comments: 0
Rating:

Missed baggage

Complaint from Geethu on 19 February 2023 about Singapore Airlines.

I Ms Geethu Susan Renji would like to raise a complaint regarding lost baggage. Me and my family were travelling from Kochi to Auckland on 23 January 2023 Monday through Singapore Airliness SQ 537 . When we reached Auckland... Read more

Comments: 0
Rating:

resheduled flight

Complaint from JulianL on 07 February 2023 about Singapore Airlines.

booked a flight from Toulouse France to Manila with a stopover in Germany and SG. the layover in SG was supposed to be 3 hours but at a later date they extended it to 10 hours. numerous callsemails, twice offered in-transit... Read more

Comments: 0
Rating:

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