Singapore Airlines complaint: resheduled flight
Filed 7 Feb 2023 by Julian
booked a flight from Toulouse France to Manila with a stopover in Germany and SG.
the layover in SG was supposed to be 3 hours but at a later date they extended it to 10 hours.
numerous callsemails, twice offered in-transit hotel to freshen up but this was internally overturned. not even a meal ticket for my extended layover and no apologies.
surprisingly, even at the airport, the staff were rude and even a manager refuse to help insisting that it was the agent’s fault, (that SG airlines had rescheduled the flight with no offers of an alternative flight). SG airlines changed the flight layover and times, not the agent that insisted that it was all SG airline’s responsibility. which I kind of get cos how the hell would an agent be able to reschedule a flight…
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