Shoppers Drug Mart complaint: Ignore a prescription

Suggest avoid this pharmacy or whole store altogether. They are not able to fill a prescription which was faxed in by my doctor yesterday to start antibiotics right away. I called more than 15 times yesterday to the store and no one was able to pick up the phone. I just wanted to know if they successfullly received it and leadtime for my prescription to be filled. I could not talk to anyone. If I were the pharmacy team, as a prescription could be anything life and death, I suggest the management to consider a performance pledge, at least upon receipt of the prescription, give patient a call if the wait time is longer than usual. Allow the patient to decide to wait, go somewhere else or go to the hospital.
This morning I managed to speak to their pharmacy team. At first he said he has not receive the prescription, on his second trial he said he did. I complaint and asked what happened. He said he does not know. I wish to speak to the manager about this, he said I have to call back Tuesday.