My complaint:
We have been using shopify for www.hersheinbox.com for the past 3 months.
We just upgraded to shopify plus because we wanted to explore more shopify features but the store went inactive.
yesterday a technical support care executive told us that the store was under review because we upgraded to shopify plus and a new payment method was used and that the store will be made active within 12 hours and we will be compensated fairly as well.
we have been using shopify for almost 3 months now
we have almost 700 unfulfilled orders and customers are now shooting emails to us and messaging to us on our instagram handle because they cant open their website and track their orders which has led them to believe that its a scam website. this is harming our brand image and also leading to various administrative problems as well as we are not able to view any past orders as well as the admin panel wont open.
there was no prior notice given to us about the store being made inactive. we noticed it and reached out to you guys. shopify took almost 8 hours to respond and then also we didn’t get any solution. now also we are not getting any response from you guys.
we as a company will be filing for a complaint with the indian high court to discontinue shopify in india as it is scamming its customers.
you guys have charged hefty amount from us and then not given us proper service.
We will be attaching all required documents and my recording of the conversations with your executives as well.
We have faced great disrespect and also my company has suffered huge losses because of you .
Suggested solution:
They should give us a valid reason as to why they stopped our services and give us a notice period to fulfill the unfulfilled orders and get our data back and compensate us for stopping the services without any notice and for the losses suffered by us during this time and for the brand reputation that has been damaged and for the losses we have suffered as people are not able to place orders on our website anymore.
