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Shopify complaint: CREDIT REQUIRED

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Filed 17 Jan 2022 by Ethan

Hello i have emailed shopify a number of times. My store was closed due to Covid lockdowns. I reopened the store only to retrieve data and didn’t realise you would start taking fees again. I contacted shopify firstly to fix an issue with the store needing to be verified BUT no one helped or tried to fix the issue only template emails back. Then i noticed payments being taken from my account by you so i emailed for a credit for the last few months payments as we have not been running for well over a year store was closed on pause due to due to lengthy lockdowns in Melbourne Australia we couldn’t sell products. I have now had to delete the website because you keep taking payments and now you took another payment.

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