My complaint:
It happened at the Sheraton Grand Los Angeles Hotel, on July 25, 2023….
Another guest damaged my phone, and since he’s a chinese national, and had to leave the country quickly, he left $165 at the front desk for me….It’s been 3 months, and they don’t deny the money was left there and that it was supposedly put into their safe, but 50 calls and emails later they still won’t send me the check, and now they have stopped all communication with me, My name is Victor Gersten….I felt abused and humiliated, and even their national level customer service which at first was eager to help, eventually sided with the general manager Çlay Andrews……After a couple of months I suggested a $500 gift card in addition to my $165, for the extreme abuse…This ofcoarse they also found unacceptable, and 3 months later I’m still without my money….Is there any excuse for such behavior?
Suggested solution:
They should send me my money today, plus a $500 gift card in compensation, and a letter of apology from Clay Andrews the manager and his lobby manager whom together, apparently decided to swindle my money....
