My complaint:
On 08/05/2023 at 12:00 PM, I placed an order for food at Dunkin’ Donuts through Seamless, hoping for a smooth and enjoyable experience. Unfortunately, I encountered another mistake in my order, and this has become a recurring issue – not just the first, second, or third time, but multiple times. This situation left me quite disappointed.
The order I placed was for a large cappuccino with salted caramel, but instead, I received an iced coffee with milk, missing the delightful salted caramel flavor. Additionally, I ordered a raspberry watermelon lemonade, but I was given a mango pineapple drink instead.
Feeling frustrated, I reached out to seek a refund for the incorrect drinks. However, I only received a credit for one drink, which added to my dissatisfaction. This time, I decided that enough is enough, and I made the decision to return the drinks to the store.
Upon arrival at the Dunkin’ Donuts store, I had a conversation with the manager, who showed me the order they received, ing that it indeed showed mango pineapple instead of the raspberry watermelon lemonade I had requested. The manager kindly replaced the incorrect drinks for me, but during our discussion, he expressed his concerns about Seamless as a delivery platform.
He mentioned that many customers have experienced similar issues with Seamless and suggested that I consider using UBER for future orders instead. He explained that UBER is known for its reliability and efficient service, making it a better option for a smoother ordering process.
Hearing the manager’s perspective, I found myself agreeing with him. The frequency of mistakes with my orders has been disheartening, and I no longer wish to continue my membership with Seamless. Paying for a service that consistently fails to fulfill orders with accuracy and respect for customers is simply unacceptable.
I genuinely feel disappointed and disrespected by the repeated mishaps, and I believe Seamless should take responsibility for ensuring a higher level of service and order accuracy. As a loyal customer, it’s disheartening to encounter such consistent issues.
In conclusion, I hope that Seamless takes this feedback constructively and works towards improving its services to regain the trust and confidence of its customers. Until then, I will be following the manager’s advice and opting for UBER for my future food delivery needs.
Suggested solution:
They should follow up on my complaint—next time, credit order was made by mistake. I don\'t care if it\'s one order or ten wrong orders. I no longer be part of seamless services. I will tell everyone around me to do the same.
