Seamless complaint?

Do you have a dispute or a bad customer experience with Seamless? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The Seamless customer care number in our records is 1-877-585-7878, and the fastest route for a live order is the help section in the Seamless app or on seamless.com, because the ticket is attached to the order itself. Seamless is the ordering brand run by Grubhub in the US, so replies and refunds may come back under the Grubhub name even though you ordered on Seamless.

Raise a problem the same day it happens, with the order number, the delivery time and a photograph of what arrived. Restaurant and platform each pointing at the other? Take it further through our complaint process: we bring your case to Seamless by email, on social media and in print.

Refunds for a Seamless order are decided by Seamless, not by the restaurant: open the order in the app or on seamless.com, select what went wrong and describe it the same day, because the reporting window closes quickly. Photograph the food, the packaging and the receipt sticker before anything is eaten or thrown away.

If account credit is offered where you paid by card, say plainly and in writing that you want the refund to the original payment method. Refused outright? We help you write that complaint in minutes, around the order number, the times and exactly what arrived.

Report missing items in the Seamless app on the day of the order: open the order, mark the items that did not arrive and add a photo of everything that did. The platform settles it rather than the restaurant, so arguing it out with the kitchen usually just burns the reporting window.

Check the amount refunded against what you actually paid for those items, including the share of the service fee, delivery fee and tip that relates to them. If the sum coming back does not match, we open a case for you and keep advising what to send next and when to push again.

Cancel from the order screen in the Seamless app or on seamless.com the moment you realize something is wrong: once the restaurant has started cooking or a driver has collected, a cancellation usually turns into a partial refund at best. If the cancel option has already gone, contact support straight away with the order number rather than waiting for the food to turn up.

Where an order was marked delivered but never came, say so with the time, the address and any photo the driver left. Other Seamless users who lost an order the same way can back your case while we take it further.

So far consumers reported 1 complaint about Seamless here, too few to show a clear pattern yet. Our research shows what typically goes wrong with food delivery platforms: orders arriving late, cold or with items missing, drivers who cannot find the address or leave food in the wrong place, refunds handed back as account credit rather than money, service and delivery fees that push the total well above the menu price, and confusion over whether the restaurant or the platform is answerable.

Search the cases below to find one like yours.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Seamless through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Seamless can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.