My complaint:
Extremely poor customer service. SAMS CLUB FULFILLMENT DEPARTMENT FAILED to activate the $100 gift card I sent in July to my 70 yr old sister who lives in a different state than I do. She is NOT tech savvy and cannot take and text pictures. (She barely can email)
I sent a copy of my online order showing the Visa Card WAS DELIVERED TO DONNA KENNEDY. I also sent a copy of Donna’s email with the cards serial number and code. Still not good enough for SAMS customer service?”
The poor woman who needed the $100 in July when I sent the card still does not have access to the $100. Now she has to mail the card packaging back to me so I can photo copy and text to you. THEN she has to wait further until the card is hopefully successfully activated and THEN I have to mail it back to her. All tole it will be 60 days late in helping her.
There is no excuse for our family to have spent so much time on phone calls and emails to correct a problem that was caused by SAMs Club.
Suggested solution:
Should have activated the card based on copies of the delivery ation and the given serial number
