My complaint:
Hi, I’m sorry to have to complain about a member of staff in your Upper Norwood branch this evening. Etsa accused me of stealing, I was mortified, I explained I made a genuine error. I explained I was hardly likely to steal with Etsa standing next to me, I spent over £70 in the shop, it’s hardly likely that I would bother to steal a 90p item.
I made an error and explained what had happened, but she wouldn’t accept my explanation and continued to accuse me of theft.
Is this the correct way for staff to challenge customers ?
Suggested solution:
I would like Etsa to be trained and an apology.
