My complaint:
I received an e-mail on Saturday (08.15.2020) notifying me that I was should check in for my flight online. However I was unable to check in with the provided reservation code from my email.
At the airport the customer service clerk was also unable to check me in with the provided code; resulting in her having to confer with her supervisor. This process took much longer than expected and by the time I was checked in, the gate for my flight had already closed, resulting in me having to purchase a new ticket at my own expense, with a flight leaving a day later. This is unacceptable.
Suggested solution:
I would like either a refund for the ticket that was lost, or compensation since I missed my flight due to a faulty reservation code, and poor customer service.
