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Ryanair complaint: Request for flights refunding or voucher – generic letter arrived 1 month later

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Filed 22 Sep 2021 by William

Ryanair file ref: 10109862; Confirmation of request from 13 Aug: Your request has been sent
Your claim ID: 2b3e3fa7-61fb-4bf5-9648-c083ab561d3f
Thanks for contacting Ryanair Customer Service. Your request will be passed to our agents who will be in contact as soon as possible.

Due to Covid problems, we decided not to take up our flights TLV-Milan and back between 2-26 September. On 13th August we requested a refundvoucher. On 15th September we received a generic, incomprehensible text with no specific relationship to our request. Today, 22nd September, in an online chat with their representative, I was told that I would have to go through the whole procedure again from the beginning.

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