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Ryanair complaint: Overcharged 55Euro for printed boarding pass

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Filed 24 May 2023 by Eileen

My reference number was 11744657904. On the 11th May 2023 I had a ed booking from Naples to Luton London. I eventually got my boarding pass printed out by the help of a person who was able to use a hotspot. Prior to this the charging points were not working hence the use of hotspot by technology savvy person.

Subsequently he escorted me to checkout as I did not speak Italian language. The check out female printed out my Boarding pass and charged me 55 Euros no reason given. I was not late nor do I have a disability so priority was not necessary as the plane was delayed by 30 minutes.

According to section 261/2004 the EU regulation it’s states flights are covered by delay and cancellation compensation. My concern is I was charged for no reason nor was I late for my flight. I am a senior who is fit and healthy and was taken aback with dismissive harsh insensitive attitude of the female attendant.

Moreover attempting to explain my difficulties in uploading my boarding pass the customer service representative was smirking and thought my situation was very entertaining.I was on time and the gates was open plus the plane was delayed by 30 minutes.

Looking forward to hearing from you at your earliest convenience. According to edreams this is not their problem and they referred my complaint as Ryanairs responsibility.

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1 comment

  1. Eileen still

    This incident with my boarding pass could have been avoided How I hear you say? By allowing a non EU person to print out their boarding pass prior to flying from there departure country as they do in Australia. It was not my fault that in Naples for example their charging ports were not in working order and the others were not available as they were being used by other customers to recharge their phones laptops.Consequently I was unable to print the boarding pass if it were not for a kind person/a who was tech savvy and identified a hot spot and uploaded boarding pass of which eventually the young person escorted me to the check out and spoke Italian to the customer service female who charged me 55 Euro before, printing out my boarding pass. It was an awful stressful experience that I wish never to be repeated for me or any others who are not EU citizens coupled with the other language barrier Italian and I am English speaking.

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