My complaint:
Me and my family had a flight booked to Tenerife last July with ryan air. We could not fly as my daughter had covid symptoms and we were in local lockdown. We provided them with a doctors letter back in July. We have been calling, emailing since then and no response. The phone is always busy and when i eventually got through there are no managers! Staff have no idea and are not trained as they all say different things. Ryan air eventually emailed back to say that we couldn’t get a refund because it wasn’t a critical illness! So they are allowing people to fly with covid-19. I called again and now they say you can send proof of a positive test. One lady said we can get a refund with this and the other man said no. Again all different things. I have no sent the proof even though I didn’t want to do this due to data protection. As it has all my daughters details on it. So again waiting very frustrated. Shocking airline. Would never book from them again. The local mp is now involved and I will be taking this to the media.
Suggested solution:
I understand that in the current situation its not always easy to get back to you quickly, but its been 7 months! How can they allow people with covid-19 to travel? What's the point of being in lockdown if you can travel?
