My complaint:
I received missed call today left voicemail said my booking would be cancelled if I don’t make the final payment. I rang them straight away and was told my booking has been cancelled and unable to reverse. She mentioned they sent me three emails for payment reminder, I didn’t receive any of them, I have their app and even booked activities in the app, also didn’t receive any notifications regarding the remaining payment.
They sold my booking without notifying me and now ask me to pay 5000 instead of my remaining balance of 1159.44! This is ridiculous! All the emails just about selling their activities! Nothing about my booking!
Suggested solution:
I want my booking back and only pay the remaining balance. I am more than happy to pay what should to pay but not FOUR to times more!
