Royal Caribbean Complaint Sentiment: Neutral

Our sentiment meter has detected that Royal Caribbean complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Royal Caribbean, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on April 16, 2024

Royal Caribbean complaint process

Do you have a dispute or had a bad customer experience with Royal Caribbean? Submit your Royal Caribbean complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Royal Caribbean.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Royal Caribbean complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Royal Caribbean?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Royal Caribbean complaints chart

We have received 3 complaints about Royal Caribbean over the last 12 months. The graph below shows a monthly breakdown.

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Royal Caribbean complaint statistics

Curious about Royal Caribbean's track record in addressing complaints within the Cruise Ship category? Dive into the all-time complaints data right here!

9
Total complaints
9
Open Complaints
0
Complaints pending
0
Complaints resolved
1.0
/10 9 ratings

How to contact the customer service of Royal Caribbean?

Below, you will find the contact information for the complaint department of Royal Caribbean. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
+1-866-562-7625
Contact form:

You can contact the customer service of Royal Caribbean by calling +1-866-562-7625. If you want to reach out to Royal Caribbean through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Royal Caribbean reviews: (9)

Authentic experiences shared by our community for your benefit.

Booking has been cancelled and unable to reverse

Complaint from Hannahz on 04 December 2023 about Royal Caribbean.

I received missed call today left voicemail said my booking would be cancelled if I don’t make the final payment. I rang them straight away and was told my booking has been cancelled and unable to reverse. She mentioned they... Read more

Comments: 1
Rating:

Cheating

Complaint from hasib145 on 21 September 2023 about Royal Caribbean.

Two women defrauded me by pretending to be employed in your company, their names are respectively: Dr Susan Lewis, Surgeon and Rev Sister Cecilia mercy. I don't know the post of the next person. This sister handled this fraud from... Read more

Comments: 0
Rating:

Refund Request Runaround

Complaint from Ken Horne on 28 June 2023 about Royal Caribbean.

Just canceled a cruise that’s seven months away (1/27/2024). RCCL said I had to contact Aon Travel as I had travel insurance on this cruise thru RCCL. Ran into a total run around with Aon because our reason... Read more

Comments: 0
Rating:

Fraud charges

Complaint from Amber Norris on 27 November 2022 about Royal Caribbean.

Hello, My husband. myself. a friend, and other friend went on a cruise with Royal carribean. We left Los Angeles on Oct 30th. After leaving we received an emailinvoice of stay showing a charge saying we went on an excursion. We... Read more

Comments: 0
Rating:

Unprofessional system

Complaint from Arya on 15 November 2022 about Royal Caribbean.

Holiday dissater with Spectrum of the Sea by Royal Carribean . We are planning for fammily holiday and we would like to try Royal Carribien the famous Cruiseship service . We are Planning to joint CRUISE with... Read more

Comments: 0
Rating:

Worst cruise we ever took

Complaint from KenB on 11 October 2022 about Royal Caribbean.

Voyager of the Seas - New England Canada Sail Date 9182022 out of Boston Booking 9463864 Of the 5 cruises we have taken, this was... Read more

Comments: 0
Rating:

Butt check burnt marks luggage

Complaint from leiisa47 on 11 August 2022 about Royal Caribbean.

My family and I got on devil's peak at the water park we all enjoyed the ride but as we all went down the lights in the tunnel were giving out a lot of heat as your body slide over the... Read more

Comments: 0
Rating:

Re-Route

Complaint from Alli0603 on 13 June 2022 about Royal Caribbean.

I was re-routed to Canada instead of Bermuda. Was my bday weekend first time on royal Caribbean and first time getting a balcony and could not enjoy it. Totally understand that the weather is uncontrollable but to buy clothing and... Read more

Comments: 0
Rating:

Stranded my daughter at the port with no help!

Complaint from Fred A. on 21 March 2022 about Royal Caribbean.

Royal Caribbean is a TERRIBLE company and I suggest no one cruise with them, here's why: In short, my daughter was: 1) thrown off the ship 2) left stranded 300 miles from home, crying and alone as nightfall approached 3) offered absolutely no assistance... Read more

Comments: 0
Rating:

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