While Emerald Cruises offers luxurious travel experiences, complaint data from our community has flagged several recurring issues customers face when dealing with the company. Common complaints include significant delays in refunding deposit amounts, misleading offers that do not match the actual services provided, and concerns about the company’s business practices resembling a pyramid scheme.
To avoid these issues, we strongly advise customers to thoroughly review the terms and conditions before making any payments, keep detailed records of all transactions and communications, and address any concerns directly with customer service as early as possible. Consider consulting third-party travel review sites and engaging with online travel communities for additional insights before booking.
Do you have a dispute or had a bad customer experience with Emerald Cruises? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Emerald Cruises.
Our sentiment meter has detected that Emerald Cruises complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Emerald Cruises, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on October 31, 2025
We have received 0 complaints about Emerald Cruises over the last 12 months. The graph below shows a monthly breakdown.
Curious about Emerald Cruises's track record in addressing complaints within the Cruise Ship category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Emerald Cruises. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Emerald Cruises by calling +441612362537. If you want to reach out to Emerald Cruises through their own website, you can use their contact form.
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Helpful experiences shared by verified Emerald Cruises customers. Search, discuss and connect with other people in our community.
Complaint from Deborah Houston on 01 October 2023 about Emerald Cruises.
We planned our 2nd Cruise with Emerald Waterways for Jewels of the Rhine through our travel agent Travel Best Bets in Vancouver, BC. It was cancelled due to COVID. We also paid $125 each for cancellation insurance, which... Read more
Complaint from Dai on 11 August 2023 about Emerald Cruises.
I got an email from Emerald, saying Second guest sails free offer is available across the 2024 Europe river cruise collection and I was being given this exclusive access to this offer before anyone else, as I was... Read more
Complaint from wellsman on 11 October 2022 about Emerald Cruises.
River cruise canceled 8 hours after we arrived in Switzerland from US despite the fact that we made numerous phone calls to Emerald to before leaving US due to drought conditions. Spent ten days abroad entirely at our expense... Read more
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