Emerald Cruises complaint: Pyramid Scheme

Name: Pyramid Scheme
Item: Emerald Cruises
Rating: 1
Author: Karen

Open 11 Oct 2022 195 views Cruise Ship

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Filed 11 Oct 2022 by Karen

River cruise canceled 8 hours after we arrived in Switzerland from US despite the fact that we made numerous phone calls to Emerald to before leaving US due to drought conditions. Spent ten days abroad entirely at our expense and still Emerald refusing refund. This is after they canceled twice previously due to covid. I seriously think this a pyramid scheme. Do not use Emerald.

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Case details

Status: Open
Company: Emerald Cruises
Filed: 11 Oct 2022
Rating: 1/5
Desired resolution: Refund our money - we have 10 days of expenses for food and lodging after we paid them for same on a boat that NEVER SAILED.
Problem: Cruise cancelled on arrival, refund refused
About: river cruise

Progress

Filed
Company notified
Company replied
Resolved

11 Oct 2022 Complaint filed and published
11 Oct 2022 Message from Bizzy: we notified Emerald Cruises about this complaint.

See all 3 Emerald Cruises complaints

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