Royal Caribbean complaint: Butt check burnt marks luggage

My family and I got on devil’s peak at the water park we all enjoyed the ride
but as we all went down the lights in the tunnel were giving out a lot of heat as your body slide over the light it burned. Well after that ride we decided not to go again several of us were complaining about pain after the slide.
my butt check was burnt to the point it might leave a scar. It hurt for several days after the cruise.

luggage: My items did arrive with my family as we all checked in at the same time. what’s the point of the scheduling an appt to check in and not getting your luggage at the same time as everyone else that checked in together. My meds were in my luggage I had to shorten my first day there since I didn’t take my meds in time. I had to wear the same clothes to dinner when the whole family was dressed elegant for dinner,

This was my first cruise it was a graduation gift from my parents