Royal Caribbean complaint: Unprofessional system

Holiday dissater with Spectrum of the Sea by Royal Carribean .

We are planning for fammily holiday and we would like to try Royal Carribien the famous Cruiseship service .

We are Planning to joint CRUISE with Spectrum of the Sea by Royal. Carribean and alredy Planing since last year and we areldy asking verry detail about policy and procedure, because my daughter on pregnancy also Covid procedure .
And after all detail information with possible my daughter can joint for the cruise since pregnancy 24weeks folowing with the rules and we do final payment with this company .

Will cruise on July 11 ,2022 booking number 321899xx and 320651xx for 4 adult and 1 baby .

The disaster start when we check in at Singapore harbor infomation the need my granddaughter do antigen { during the booking there’s no Antigen for Baby }

And finally when we do check in we not allowed joint cruise they told us my dougnhter preagnacy more than the rules , its very unprofessional internal system and effects to as customer since we far away and holiday with family and Infant our Luggage already at the Cruise.
And this 100% not our fouls since we already asking very detail before we do payment to them and there no communicated or system between them !!

After arguing with the staff we still not allowed to Cruise and its very hurting me and family.

2Nd dissater
When we already back to Indonesia we must wait almost 5 months for our LUGGAGE and where’s inside of luggage there important baby plus prenatal education, Until the baby coming our luggage never coming and all the luggage arive 1st weeks of November.

Verry sad and disappointed holiday WITH Big COMPANY NAME ROYAL CARIBBEAN