Rovio complaint: No gems and no video

Complaint from Squeek reported on 29 November 2020 about Rovio

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My complaint:

Hello, after the last point event when I collected my rewards I was supposed to get like 160 gems and they were never added to my account:(. Also had some trouble in tower of fortun with play on free video disappearing and causing me to lose gems and event hats. Could you please fix this.

Suggested solution:

I would like to see some gems replaced to me and also bombs event hat.

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