My complaint:
Players blatantly harassing players with racism. Theres no customer support for it. Reporting in-game does nothing. Why are these players not getting bannned but people get banned for a glitch? Seems very backwards to me. If Rockstar is not taking a vigilant stand against this behavior then it leaves no choice but to believe they are all for it.
Suggested solution:
There should be some kind if consequences for this player whose gamer tag is included with his filthy message. Banning him from the game should be by default.