My complaint:
On 06-07-2022 I flew from Bangkok (Suvarnabhumi Airport) to Doha with flight number QR837.
I left my mobile phone in the airplane. When I just stepped out of the airplane, I noticed my phone was still at my seat. They told me I couldn’t go back in the airplane and had to wait at the service desk. This was already a bit frustrating, because I was just out of the airplane and knew my iphone was just a few meters away. When I was gently waiting at the service desk, they first told me they couldn’t find it. I asked if they could call the service desk (where I was waiting) when they found anything. But instead, I had to walk to the service desk every 20 minutes to ask if they already found my phone. In between there were was another woman, who lost her phone at the airplane and already got it back. After two hours waiting, I asked again if they found anything. Luckily, they ed that they did found my mobile phone. I still had 30 minutes left before I had to board for my next transfer, so no problem.. I thought..
There were two people after the service desk and they told me they had no employees to pick up my phone. One hour earlier, their colleague from the service desk (from the shift before) just walked and picked up the phone of the other woman himself. But these peopele were not willing to do that. When I asked if I could pick up my phone myself, I was send to differend service desks. No one was willing to help me, I was just send to another. At other service desks, they told me they didn’t hear anything from the service desk where I was sent away. When I asked if they just could send my mobile phone to the next departure gate, they told me they would try, but that it was easier for them to just send my phone to my home adress. There were three people behind this desk again and none of them was willing to walk and get my mobile phone theirselves. They were planning to report my phone on lost and found and would send it after days to my home adress because this was easy and no work for them. It was really frustrating that I had to get in the airplane, with knowing my phone was just really close, but no one was willing to get it. There was a gentle collegeau at the new departure gate, who told me I could wait for my mobile phone until the last people had to get in the airplane. But as expected, they did not bring my mobile phone.
When I arrived home, I could not use google maps to drive home, couldn’t transfer money or watch my bank account, could not see any holiday pictures, and besides that, I cannot work for already one week. I missed appointments, calls and assignments (and therefor a lot of money)
I know forgetting my phone was my fault, but the fact that I could not get my phone back (while I was just one step out of the airplane and waiting for 3 hours) is really disappointing. I don’t have my phone with me and are not able to work, due to bad helping service, lack of communication and no one willing to work for their customers.
Suggested solution:
Still send my phone to my home adress and giving me a refund for inconvenience of missed job assignments, phone calls and are not able to contact anyone.
