My complaint:
I BOOKED A FARE FOR 2 PEOPLE FROM MELBOURNE TO ADELAIDE, I received a ation with a booking reference. The seats were allocated, the day before the flight I received an email asking me to check-in. I was unable to check-in and the message was check-in at airport.
At the airport, like other travelers we had to check-in at the counter. after a long wait my turn came only to be told my booking was suspended and the only way, I will be able to fly is to pay $990. I was going on a cruise from Adelaide with only 25 minutes boarding time left. My only option was to pay. At the time I had booked the fare for each was $160. Qantas had issued ation of the booking without processing the payment.
Qantas refuses to refund the difference $990 less $320$670 Qantas customer care ref.07390948
Suggested solution:
Qantas accept responsibility for the error, and refund the money which i have been overcharged
