Qantas Complaint Sentiment: Neutral

Our sentiment meter has detected that Qantas complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Qantas, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on March 29, 2024

Qantas complaint process

Do you have a dispute or had a bad customer experience with Qantas? Submit your Qantas complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Qantas.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Qantas complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Qantas?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Qantas complaints chart

We have received 8 complaints about Qantas over the last 12 months. The graph below shows a monthly breakdown.

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Qantas complaint statistics

Curious about Qantas's track record in addressing complaints within the Airlines category? Dive into the all-time complaints data right here!

11
Total complaints
11
Open Complaints
0
Complaints pending
0
Complaints resolved
1.0
/10 11 ratings

How to contact the customer service of Qantas?

Below, you will find the contact information for the complaint department of Qantas. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-800-227-4500
Webcare email:
info@qantas.com
Contact form:

You can contact the customer service of Qantas by calling 1-800-227-4500. For Qantas support through email, send your inquiry to info@qantas.com. If you want to reach out to Qantas through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Qantas reviews: (11)

Authentic experiences shared by our community for your benefit.

FLIGHT BOOKING SUSPENDED

Complaint from PARLIN on 07 November 2023 about Qantas.

I BOOKED A FARE FOR 2 PEOPLE FROM MELBOURNE TO ADELAIDE, I received a ation with a booking reference. The seats were allocated, the day before the flight I received an email asking me to check-in. I was unable to... Read more

Comments: 0
Rating:

Seat Selection removed without communication

Complaint from M_NZ on 31 October 2023 about Qantas.

Good day, a few months ago after I purchased my flights directly from qantas and as a frequent flyer I was allowed to select my preferred seating on the qantas app. Yesterday I noticed that my preferred seating on my... Read more

Comments: 0
Rating:

Qantas not honouring One World benefits

Complaint from NewQantasCEOstill waiting for your reply on 30 September 2023 about Qantas.

I hold Qatar platinum status and One World Emerald status. This is supposed to affirine Qantas platinum benefits. As a One World Emerald member flying business class on Qantas I should be allowed to make my own seat selection. Qantas... Read more

Comments: 0
Rating:

Delayed flights both coming and going regional area qld

Complaint from Mike100 on 28 September 2023 about Qantas.

For the second time this holidays, Qantas flights are not on time with delays of hours. Little info except a message, well after we can see it's been pushed, to cheerfully announce that we will be waiting another hour and a... Read more

Comments: 0
Rating:

2 months and still no refund

Complaint from ffqantas on 18 June 2023 about Qantas.

I cancelled my flight April 17 ( i am registered as a frequent flyer of Qantas) my flight is flexy hence I can get full refund if cancelled before flight. Followed up multiple times via email and call and they... Read more

Comments: 0
Rating:

Violation of Basic Consumer Rights

Complaint from laviedemain on 09 May 2023 about Qantas.

On 8th December 2022, I redeemed Qantas frequent flyer points for an award reservation that is consisted of two one-way award tickets. The booking reference of this award reservation is 6WYRES. At the time of the reservation, I am allowed... Read more

Comments: 0
Rating:

Failure to pay refund

Complaint from horriesan on 30 January 2023 about Qantas.

In June last year, I tried to redeem a travel credit for $1000 that had been issued to my frequent flyer account. When I was unable to redeem the travel credit online, I rang the call centre who informed me... Read more

Comments: 0
Rating:

Provided incorrect info and it costed me INR 60k approx

Complaint from manju gupta on 14 December 2022 about Qantas.

Hi I travelled from flight QF82 on 30 Nov 2022 from Singapore to Wellington, New Zealand. I have Indian passport and NZ visitor visa. I purchased a one way ticket to NZ and when I went to check-in counter at... Read more

Comments: 0
Rating:

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