Publix complaint: Bad customer service and discrimination

Today I went to Publix pharmacy to pick up my husband’s prescriptions, I was the only customer at that moment and the Pharmacist Carrie Barriere told me that they need more information about my husband because they don’t have any records of him, I provided everything she asked me and then she asked me to wait about 20 minutes in order to get the medication ready. I told her no problem because I was planning to buy other products in the supermarket. I came back about 25 minutes later and I sat near to the pharmacy counter in case the meds were ready , I wait about 10 more minutes and I approached her saying that I was there . She ignored me and was filling bags with medication for multiple people and right after a lady arrived to the counter and she filled her meds and then I realized she ignored what I said. I approached the counter and I ask the assistant about my husband’s medication and they were ready time ago.
I really think this is unacceptable because the patient were waiting for this medications and they were ready, actually the pharmacy was empty. I believe that is important to review the mental situation of your employee because it’s no fear that I spent almost 1 hour and my husband waiting for his medications.