Complaint: Unable to get refunded even though road was closed.

on 08 March 2022 about Priceline in category Travel

New complaint
Complaint pending
Complaint resolved
Complaint closed

My complaint:

I had a trip booked for New Years going to Lake Tahoe. We were suppose to leave for our trip on Friday Dec. 31st 2021 but all roads were closed due to a large snow storm. The news as well as online articles stated it was dangerous to drive up to Tahoe as well as no one was allowed into Lake Tahoe. I contacted Priceline 2 day prior to the trip date and explained my situation and got absolutely no help. I called the hotel and was advised not to drive and was also advised to contact Priceline for a refund. I called Priceline over 15 times requesting a refund, but still almost 3 months later am unable to get my point across as to requesting a cancellation due to physically unable to attend the trip. I ask Priceline if I speak to a supervisor and get hung up. Priceline keeps telling me the hotel isn’t refunding, but I have spoken to 3 individuals from the hotel who all state they didn’t tell Priceline that. I am now filing a complaint with complain biz. I was even told by a Priceline employee that if I originally called and stated I had Covid that I would be able to get the refund. Basically, Priceline wants you to lie in order to refund.

Suggested solution:

Refund me on a trip I physically couldn’t attend due to dangerous roads as well as road closures. The fact that Priceline would put people well being in danger is outrageous.

Notify of
Inline Feedbacks
View all comments