My complaint:
I placed an online order on November 6,2023 at 2:04pm ( I have emails and screenshots) My order was for a birthday party I was having for my kid. It was scheduled for pickup November 9 at 6:30, order was paid in full at the time of submitting. On Thursday my brother in law went to pick up the food as scheduled because I was busy hosting the party. When he got there they told him there was no order, he provided ation , phone , name, email, nothing was found. Or to be more clear they didn’t even bother looking into their system. The staff, mainly the “manager” was being a smart ass the whole time. I left the party, and had to go deal with them, when I arrive they just ignored me, didn’t even greet me. I had to call one out and asked if I could speak to the manager, he stated he was the manager. I explained to him the whole situation his answer was stupid, ignorant, poor! He didn’t cared, he didn’t bother looking. He just said “ call corporate” I asked him if they could make the order he refused to, he kept saying party orders have to be order in advance, really! I was showinf him that I did it in advance! his only answer was “ you have to call the you have on your ation”
Honestly it was the most stupid management I have seen. I am a manager, as a manager we are there to help our customers, to make our business look good. It wasn’t very hard for them to just make my order. Apologize for the situation, maybe said it was an online issue but we will do our best to get your order ready. No, he didn’t even bother to help or fix the issue. I was fully charged for a food that I didn’t received, I had to look for food last minute to feed my party. Very disappointed.
Suggested solution:
Full refund!
