Our sentiment meter has detected that Pollo Tropical complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Pollo Tropical, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on April 17, 2024
Do you have a dispute or had a bad customer experience with Pollo Tropical? Submit your Pollo Tropical complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 5 complaints about Pollo Tropical over the last 12 months. The graph below shows a monthly breakdown.
Curious about Pollo Tropical's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Pollo Tropical. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Pollo Tropical by calling 1-855-867-6556.
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Authentic experiences shared by our community for your benefit.
Complaint from Frito Belokonsky on 21 November 2023 about Pollo Tropical.
Hello, Ive been coming to this pollo tropical location for years since Ive lived in the area and have always been satisfied. However over the past 3 months, in at least 5 separate occassions, the restaurant order taker tells me... Read more
Complaint from Florg on 12 November 2023 about Pollo Tropical.
I placed an online order on November 6,2023 at 2:04pm ( I have emails and screenshots) My order was for a birthday party I was having for my kid. It was scheduled for pickup November 9 at 6:30, order was... Read more
Complaint from kjeldgaardm@yahoo.com on 11 November 2023 about Pollo Tropical.
Placed order for a complete chicken family meal with 3 sides and shredded pork and a ropa vieja platter. Received order missing the ropa vieja platter, and the chicken was dry/burned. Called customer service, he said they would replace and redeliver. About an... Read more
Complaint from ShellaBella on 05 November 2023 about Pollo Tropical.
I placed an order for a whole chicken my order was accepted when I went to pick it up they told me they were out of chicken…. I asked them what time you close the young lady in the front... Read more
Complaint from Powell on 23 August 2023 about Pollo Tropical.
I have been waiting in the line to order for over 30 minutes. No one came to explain as to why the line is long and not moving. People were in the line honking their horns and no one responded.... Read more
Complaint from roxana ulloa on 03 December 2022 about Pollo Tropical.
Your manager Fausto had the audacity to tell me if you do not make the line again to order your food I will call the police on you. I ask why do i have to make the line again he... Read more
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